Returns & Exchanges

At Jelita Wardrobe, we want you to feel confident in every piece you wear; if you are not completely satisfied, you can return or exchange your items within 14 days of receipt. Please ensure all garments are unworn, unwashed, and retain their original tags and packaging.

1

Initiate Your Request

Log into your account or contact our customer support team with your order number to request a Return Authorization (RA) number.

2

Prepare the Package

Securely pack the items in their original packaging and include the printed return form inside the parcel to ensure fast processing.

3

Ship the Items

Drop off your package at any authorized courier point using the provided return label or your preferred tracked shipping method.

4

Quality Inspection & Refund

Once our warehouse team verifies the condition of the returned items, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing